Shipping policy

We've increased our selection! Products are made-to-order, so please allow 10 business days for order processing. More choices, made fresh for you. 

Receipt of your tracking number indicates that the shipping process has begun. Please allow up to 48 hours for your tracking number to update with the courier. Once the courier has possession of your package, additional inquiries on the status must be made with the courier directly. 

To inquire with USPS about the status of a missing package or file a claim, please visit their claims site here. 

PLEASE NOTE: Fulfillment is a separate process from courier shipping. Your selected shipping rate does not trigger expedited fulfillment. While our goal is to process all orders within ten business days during normal volume times, we do not offer expedited fulfillment. Please keep in mind that many couriers have suspended guaranteed delivery and the delivery window is an estimation. To check the latest status on USPS guaranteed services please visit their site here. 

If you have not received an order update after 10 business days, please contact info@paperstandards.com. 

While we aim to respond to all communications promptly, please allow up to two business days for an email response. 

FREQUENTLY ASKED QUESTIONS 

Q: Why the change to made-to-order?

A: This model allows us to offer more cover and layout options while operating sustainably as a small business. You'll have access to our complete selection rather than being limited to what's currently in stock.

Q: How long will my order take?

A: Please allow up to 10 business days for processing, plus shipping time. You'll see an estimated delivery date range at checkout that combines processing and transit time, so you'll know what to expect before completing your purchase.

Q: Is the delivery estimate accurate?

A: The estimated delivery date range shown at checkout is based on our typical fulfillment time plus the carrier's estimated transit time. While most orders arrive within this window, some may arrive earlier. We'll send tracking information once your order ships.

Q: What's the benefit to me?

A: You get to choose from our full range of options every time you order – no more finding that the cover or layout you wanted is out of stock. More variety, more availability. Plus, you'll know the expected delivery timeframe before you complete your purchase.