Refund policy

We have a 14-day return window, which means you have 14 days after the date of delivery to request a return. Accepted returns are eligible for store credit only. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with applicable tags, and in its original packaging. Agendas are no longer returnable once cardboard ring protector has been removed. 

To start a return, you can contact us at info@paperstandards.com with your order number and detailed return request. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping fees are not refundable. Return shipping is the responsibility of the customer. 

You can always contact us for any return question at info@paperstandards.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All sale purchases are final sale. Certain types of items cannot be returned, like limited releases, custom products (such as special orders or personalized items), and home goods (such as candles and mugs). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will receive store credit in the form of a digital gift card sent via email.